GUEST SATISFACTION

Receptionist: Good morning madam, how can I help you?

Guest: Good morning! Do you know where the spa is?

Receptionist: It is near the hair dresser.

Guest: Thank you. Could you tell me 1) .....................................................................?

Receptionist: The Spa is on C2 floor. Please go straight 2) ..................................................................... . Take the elevator down two floors.

Guest: I am sorry. I didn’t quite catch that.

Receptionist: Go straight ahead. You will see the elevators on the right. Take the elevator down and 3) ..................................................................... .

Guest: Thanks a lot, but I want to have a cup of coffee before that. Where is the bar?

Receptionist: It’s next to the restaurant. Take the stairs 4) ..................................................................... . It is just opposite the stairs.

Guest: Could you tell me where the stairway is?

Receptionist: It is around 5) .......................................................... .

Guest: Thank you very much.

Receptionist: You are welcome.