HOTEL RECEPTIONIST

My name is Maria and I'm a hotel receptionist. I usually work from 7 a.m. to 3 p.m. but occasionally I work at nights. I prefer working during the day because I meet more guests. When I'm on the night shift, I'm responsible for the 'close of day'. I check both the manual records and the computer records to see which rooms are occupied, which are unoccupied, which are closed for maintenance and which need cleaning. The manager is not on duty at night or at the weekends so I'm responsible for everything at these times.  During the day shift, I send faxes and emails confirming bookings, check-in new guests and prepare bills for the guests checking out. I also answer telephone calls, deal with enquiries, take reservations and put calls through to other departments. It isn’t an easy job, but I love my job!